Return/Refund
Policy:
There is no
return policy. Order once placed and received cannot be returned.
The refund
will be processed within 2-3 working days only in case the order is
cancelled before its out for delivery.
The refund will be initiated immediately after cancellation
into the same bank account from which the payment was made.
Shipping Policy:
All orders are delivered between 10 am – 8 pm on all days
(including Sundays).
Same day delivery is available. Order will be delivered
within 2-3 hours after placing the order or at the timing of your preference between
above mentioned time
Delivery charges on all orders will be applied.
If the
product ordered is not available, it may be substituted with next best
available flavour or design.
If flowers
ordered are not available, not fresh or highly expensive it may be substituted
with next best type of flowers for bouquet.
All
the discounts are decided by Creative Hands team and none of the Discount and
offers can be clubbed together.
Any
changes to the recipient address would be entertained free of cost if they are
requested before 2 hrs of the actual delivery.
Any changes to the order would be entertained if
requested before 2 hrs of the actual delivery.
Any
complaint of delivered products will be considered within 24 hrs of the
delivery. Customers need to report the issue to customer support channels via
Calls, WhatsApp or Emails.
Due
to perishable nature of the product delivery will only be attempted once. In
the event the delivery is not executed during the attempt, the customer shall
still be charged for the order and no redelivery will be possible. We will
consider the order executed in the below cases:
1. Wrong shipping/delivery address.
2. Recipient not available.
3. Premises locked.
4. Wrong landlines / Mobile number or Extension
number which may render us unable to reach the recipient for the delivery.
5. Recipient refusing to accept the delivery.
If
we find out any fraudulent behavior from any client in terms of wrong address,
unethical message, odd delivery timings or any other reason, we hold the power
to reject that order.
We
never ask you for any of your personal bank details. Please do not share your
personal bank details like Card Number/Pin/CVV/OTP/Card Expiry Date/UPI Pin,
over Phone/Mail/SMS to anyone.
If you have any questions/comments about our
Terms & Conditions, please email us at contact@creativehandsonline.com